Customer service

Find the answers to frequently asked questions or contact us directly.
​Customer service speaks English.

export@cchobby.com

Creativ Company
Rasmus Færchs vej 23
7500 Holstebro
Denmark

Fax: +45 96 13 30 11

Bank details
Creativ Company A/S
Bank: Sydbank
IBAN-number: DE57200306001000519943
BIC-code/SWIFT-address: SYBKDE22

Terms and conditions

Read all the terms and conditions here.

Private customers: Pre-pay by credit or debit card and get your items delivered directly to your door.

Wholesalers: First orders only are proforma, thereafter 30 days nett. from date of invoice.

Schools, local authorities, clubs, organisations:
You may apply for an “Account” after completing a credit application. There is no minimum order value and no handling charges.

All articles in the placed order will be, as far as possible, sent as one shipment. If the articles are out of stock the shipment can be reduced. Your order will be dispatched within 2-4 working days from when we have received your payment. 

In addition to your order, we will charge freight. We corporate with several international couriers, and we will always make sure our customers get the lowest possible freight expenses. We will send you an order confirmation, with the full amount on email and our bank number. When we receive your payment, we ship your order. If you have any questions, please contact us on export@cchobby.com

We make reservations for the liability of misprints and sold out articles.

Unused, unwanted or damaged products may be returned to us in original packaging within 7 working days of receipt of the goods. When returning products please include your name, customer number and the invoice/delivery advice note number with the items – this information must be shown on the outside of the package.

Please DO NOT return goods without prior agreement.

Options regarding complaints

You can also use the European Commission's Online Dispute Resolution platform to file a complaint. This is especially relevant if you are a consumer resident outside Denmark, in another EU member state. File your complaint here - http://ec.europa.eu/odr. 
When filing a complaint, you must state our email address: admin@cc-craft.co.uk